Business Researchers, Inc.

Clustering Model for Honda

Text-based clustering models provide Honda with the ability to monitor clusters for changes over time, group similar warranty claims together, score the clusters, and monitor cluster sizes and variances weekly, flagging deviations from expected values for human review.

Text Mining Warranty and Call Center Data: Early Warning for Product Quality Awareness

Honda hired Business Researchers to create text-based clustering models and provide them with the ability to monitor the clusters for change over time. While analysts already used comment fields to further understand automotive problems under investigation, an early warning system was tasked to monitor incoming free form text data in a systematic fashion. Clustering models serve to group similar warranty claims together. Once the automotive analyst has reviewed the cluster definition, all new data about that particular auto model will be scored into the best cluster. Cluster sizes and variances are monitored weekly and deviations from expected values are flagged for human review. Read the case study